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Customer Service

The Lamp Company aims to offer unrivalled customer service. In addition to online ordering, real-time stock availability and our 'ask the expert' facility we have a fully manned telesales team ready to help you with your orders and queries.

Should, despite our efforts, some aspect of our service not match up to your expectations please allow us the opportunity to put things right. Our Customer Service Team will be pleased to help - just give them a call on +44 (0)1462 490066.

Customer Comments and Feedback - The best ones!

We appreciate your feedback, please let us know your experiences of ordering lamps from us. These are some of the comments you've given us.

“Perfectly packaged for such a fragile item. Difficult to suggest how you can improve on this level of service. Well done. Highly recommended. JW” - 09/01/13

“Hi, arrived today and packed so safely! SH” - 20/12/12

“Tubes arrived quickly, perfect packing and fully working! Always a pleasure to do business with you because, ‘You are never in the dark with The Lamp Company!’. DAC” - 14/12/12

“Thank you for the quick, efficient service! My order arrived safely yesterday and I appreciate you taking care of it for me over the telephone. GJ“ - 14/12/12

“Thanks so much for the great service! Our American slot machine is now back working again thanks to The Lamp Company! Bulbs were well packed and delivered quickly. SM” - 14/12/12

“Thank you for despatching my order so quickly, especially at this busy pre Christmas period. MS” - 12/12/12

“An amazing service and one for which I am extremely grateful considering I sent the e-mail only yesterday! Please accept my thanks and also please pass them on to Natasha. I will certainly be recommending your company to friends and family. PA” - 10/12/12

“Thank you for the very rapid processing of my order and its subsequent delivery. An excellent service. MT” - 08/12/12

“The service was swift, efficient and courteous, and all at an amazingly good price. Congratulations. I’ll be back for orders again. BWE” - 08/12/12

“I received all (60W S15 Opal Strip Lamp 284mm) bulbs and I just want to thank you a lot. It would be a pleasure to cooperate with you again. T-BH” - 08/12/12

“Thanks for the swift despatch and delivery of my order. From initial searching to ordering and delivery, the whole process was easy and efficient. Great value as well! NK” - 07/12/12

“I was amazed and very pleased that the very specific clear infrared lamps needed for our home dating from 1965 could be delivered by the Lamp Company. The more because I live in Eindhoven, The Netherlands, which is the place where Philips was founded and had its factories as major lamp manufacturing company until recent years. Specialised lamp shops here were not able to help us out. MVL” - 18/11/12

“I was very impressed with the speed of delivery and excellent communication. Very happy with service would certainly use again and would recommend. TP” - 15/11/12

“Order sent through very fast despite Christmas post. Well packaged, all great, thank you. EFL” - 12/12/12

"I bought some daylight fluorescent tubes for our office from The difference they have made is incredible. No more feeling sad from our old yellow tubes. The service was second to none and I couldn’t have found them cheaper anywhere else. Thank you. ;-) AH" - 07/12/2012

"I would like to thank you for your service. The items arrived well within the stated time, well packed and the fittings and bulbs are exactly as I had imagined they would be from the pictures and description on your web site. JP" - 15/11/2012

"I'm very happy with how prompt and reasonable your service is. I'll definitely be recommending you and coming back next time I need lighting equipment. BE" - 13/11/2012

"Really appreciate your help. You can be quite sure that I will recommend you to all and sundry and hope to use you again when I have lighting requirements. RF" - 11/11/2012

"Thank you very much for the painless returns process. Wish more suppliers were like you! BP" - 08/11/2012

"Swift delivery, well packaged product, complete with chocolates. I am a very satisfied customer! Thanks! MP" - 2/11/2012

"Received the bulbs today. Thanks very much! Loved the packaging, could have used it as a football for 90 minutes and not damaged the bulbs! PG" - 23/10/2012

"Just a line to thank you for the swiftest delivery of my small order of bulbs. Well packaged, fast delivery, keen price….what more could one ask for? GH" - 22/10/2012

"I ordered some light bulbs 16/10/12 on line. They arrived 17/10/12. One bulb was faulty and did not work. I left a message on the answer phone you were closed for the evening. That same evening I received a phone call confirming a replacement would be sent and it arrived the following day. NOW THAT IS SERVICE! And the prices are good. NG" - 19/10/12

"Excellent product knowledge and customer service. My 2 enquiries answered so quickly!. Brilliant service and worth feedback. KW" - 19/10/2012

"Great packaging, no damage, lights are up in kitchen and looking good! Cheers for the speedy delivery and great service. SC" - 18/10/2012

"Lamps arrived today, they are great. Thanks for the great service. DT" - 12/10/2012

"Thanks for the great service and fast delivery. SM" - 10/09/2012

"Excellent service from The Lamp Company Ltd. CS" - 03/09/2012

"Delivered to Guernsey in less than 24 hours - Impressive! PDB" - 02/08/2012

"This is an amazing service and one for which I am extremely grateful considering I sent the e-mail only yesterday! I will certainly be recommending your company to friends and family. PA" - 24/07/2012

"Great service And great bulbs! Thank you very much. SF" - 15/07/2012

"I received my order in excellent condition, many thanks. DC" - 14/06/2012

"Excellent service. Well done and thanks. DE" - 30/05/2012

"Just to say thanks for the speedy delivery of the light bulbs. Great service, I will be back! TC" - 25/05/2012

"Thanks for excellent quick service. Goods safely arrived today very well packed. BM" - 25/05/2012

"Lights received in very quick time - excellent effort, thank you. JB" - 16/05/2012

Many thanks for prompt service and offering good range of products, I'll be back! MF" - 11/05/2012

"Thank you! Received today, very efficient! TS" - 10/05/2012

"We are very happy with your service, constant update, quick response for our queries and great product. We will order next time too, JO" - 03/03/2012

"Brilliant service, they arrived today. They are hard bulbs to find so will keep u in my bookmark for next time, thanks again, LM" - 01/02/2012

"Tube lights arrived OK and installed. Thank you for your prompt and efficient service. Regards CC" - 26/01/2012

"Thanks for this bulbs actually arrived yesterday, excellent service! Fitted perfectly, we now have light! Thanks again. LM" - 19/01/2012

"I picked up the tubes yesterday with absolutely no problems, so many thanks for the tremendous customer service. In future, I shall definitely get all future lamp sundries from The Lamp Company - TF" - 11/01/2012

"Thanks for the invoice and your very prompt despatching service. I received the bulbs the very next day. I'll certainly use your company again. IM" - 09/01/2012

"It's no wonder that you are heading for '22 years of unrivalled service, knowledge and choice.....'. What a service !! - JC" - 05/01/2012

"Please thank your colleague for his help yesterday afternoon. It is so nice to deal with a company who understands the true meaning of customer service. Seasons greetings to you all. LC" - 23/12/2012

"Bulbs arrived today. Great service. Many thanks. IG" - 22/12/2011

"Just like to thank you SO much for the excellent service, ordered on the 6th arrived am on the 7th Dec. Amazing - especially when everyone I'd asked about these particular bulbs said they were unavailable! Thanks again and Merry Christmas!! DE" - 07/12/2011

"Hi. I'm just writing to say thank you for your quick and 'pain free' service. I ordered two 14w fluorescent tubes from you and they arrived lovingly packaged only a couple of days later. I had tried to order the same tubes from TLC Direct who took my order, sat on it for three days, then informed me that due to the 'breakable nature of the cargo' they were unable to ship them to me! So, once agin, many thanks and i shall bear you in mind for future purchases. MW" - 02/12/2011

"Impressive service. Local wholesalers hadn’t a clue, Thanks. PW" - 30/11/2011

"As a first time customer to your web site I was a bit overwhelmed by the choice of light bulbs available - I had no idea there were so many. Then I spotted the "Ask the Expert" button - hey presto, problem solved. I emailed my requirements for which I received a speedy response with a link taking me directly to the page on the website which had the product I was looking for. Placing the order was really easy and your delivery service was excellent. I have absolutely no hesitation in recommending your Company. DS" - 24/11/2011

"To all concerned, Thank you for sending replacement 2 x R7s damaged from original order. They arrived in perfect condition by todays post. Many thanks for dealing with this problem efficiently and professionally, I shall have no hesitation in ordering from you in the future. Thanks once again. JP" - 11/11/2011

"Thank you for the update and your help and kindness with my order, it is greatly appreciated. LW" - 27/10/2011

"All received and working fine. Thank you for keeping me informed, regardless of the delay I will be keeping The Lamp Company in my favourites for any future purchases. Many thanks, Christine" - 22/10/2011

"I am impressed by your customer care. It's nice to know in this electronic age that the personal touch is still alive and well! All best wishes, Margaret." - 19/10/2011

"Thank you for your prompt and efficient service. Much appreciated. Jo" - 25/08/2011

"Many Thanks for the prompt service, bulbs received yesterday well packaged, will reccommend you. Regards, DE" - 25/08/2011

"Wow! What fantastic service. Bulbs for our caravan arrived safely yesterday morning. I'm delighted. I have looked high and low for these bulbs and just cant believe my luck in being able to not only found some, but also in the way that the order has been handled and dispatched. Brilliant. Rest assured that I will tell everyone in our club and will also write to the National Caravan Club to sing your praises and to help other caravan owners that are searching for these bulbs. Again - many, many thanks for your help. I really appreciate it. All the very best. Alan M in Yate near Sunny Bristol." - 07/08/2011

"Just to let you know I've now received the bulb and it works perfectly so thanks for all your help in getting it to me, I really appreciated it. Kind regards. Melissa" - 03/08/2011

"Thank you for the very good service you have provided.I searched all the local shops for these bulbs to no avail.I am very impressed by your prompt delivery. Margaret" - 13/04/2011

"Many thanks. Received the lamps this morning . What a wonderful service. AJ"

"Btw: I really like your website. The way to select the lamps makes it very easy to select the right one out of thousands of lamps. Cheers. AE" - 27/08/2008

"All goods arrived safely yesterday. Very impressed with quality, price and delivery costs. Thank you very much. JE"

"Thanks so much for the lamps. I really thought I wasn't going to find this size tube, so your company has been a Saviour. Great service, efficient prompt delivery.Thanks. RS"

"That is good news. We'll be doing some field work soon and the spare bulbs will come in handy. Thanks for the quick responses to my emails and for the terrific customer service in general. ML, South Carolina USA"

"Thank you for your prompt service. Lamps received safely 1300 today"

"Just to let you know, it arrived safely this morning. What a prompt service! AG"

"I must say - I have been very impressed with the support and personal touch from Lamp Co. Well done - great customer experience. NM"

"What an absolutely brilliant website - quite apart from the services you provide as a company and the unparalleled selection of stock. The gorgeous design, clear layout, fast server and ease of use are outstanding. This is one of the best sites I've ever had the pleasure of using, including Google, BBC and Amazon. It tames the bewildering range of products available - funneling the user through a series of clear, logical steps to arrive at the desired product. Whoever designed this site deserves a major award. TR"

"I should also like to commend you for your previous prompt delivery, and assure that I have every intention of placing further orders with you as we still have many lights around the house requiring replacement with energy saving alternatives. CP"

"Great service, replacement arrived today and is fine. Many thanks and will definitely use the Lamp Company in the future. RF"

"Thought I'd drop you a quick note to say the lamps I ordered yesterday arrived this morning - that's less than 20hours from placing the order to receiving the goods. I reckon that's really good service - so thanks to you and your colleagues. Much appreciated. MW"

"I will be happy to receive 2 replacement bulbs from you. (foc) I... will definitely come back to you when I do need more though as your service has been first class so far, RA"

"May I just thank you for your company's professional and speedy attitude to my recent order. Exactly what I ordered, in a very quick time, GR"

"Thanks for your unrivalled service! JED"

"Just a line to say thanks for fluorescent tubes which arrived the morning after I ordered. Excellent service, will be using you again in the future should I need any more replacements. SC"

"Just a quick note to say thank you for the outstanding service and help in getting the bulbs to me after a mix up... they've gotten me out of a tight situation! Once again, thank you, RB"

"I can't thank you enough. Having exhausted all avenues... you came up trumps. Our fish are now alot happier! Excellent service, JK"

"Many thanks for all your help today. Its good to know that there are still some good businesses... who still put efforts in to customer services. CL"

"Thank you for your excellent service - the 6 smilight tubes I ordered yesterday arrived safe and sound by 1st class post this morning. A pleasure to do business with you and I will certainly spread the word :-) DO"

"Lamps arrived today in Bomb Proof Packaging! Thanks for a fantastic service. DC"

"Congratulations on a superbly organised website and ...a wish-fulfilling product range! TK"

"It was very hard to find this item, [12v 40w E27 bulb] so I was quite happy that you were able to supply it. KD"

"I am delighted with my purchase.. and I shall certainly recommend your website to my beautician friends. If I had ordered [the lamps] from my salon supplier, it would have cost me £24 extra! MR"

"Once again my thanks for your efficient and friendly service, it is unusual and much appreciated, DMcN"

"By far the simplest, most intuitive site I found anywhere in the UK and widest choice of bulbs.... Will definitely use you again and recommend you to others, TR"


Light Bulbs

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(excludes long fluorescent tubes)

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